Sharing vital COVID-19 resources with Ugandan entrepeneurs to help them thrive
Employing over 2.5 million people in Uganda, small and medium enterprises (SMEs) are the key driver of growth for the country’s economy. However, due to disruptions in the supply chain, travel restrictions, and changing work conditions caused by the COVID-19 pandemic, the SME was under threat of shrinking significantly and thus threatening the livelihoods of many microentrepreneurs. Stanbic Bank and Stanbic Business Incubator Limited have offered a variety of innovative products and services to assist entrepreneurs in addressing these challenges during the pandemic.
In May 2020, Stanbic Bank partnered with ConsumerCentriX to develop the COVID-19 Business Info Hub, an online platform that shares vital information and solutions for Ugandan enterprises and corporate clients coping with the financial effects of the pandemic. The goal of the platform is to eliminate misinformation surrounding COVID-19 resources by providing entrepreneurs with a centralized site to learn about new laws, regulations, support systems, and emerging innovations, alongside the provision of critical financial advice and business training relative to the crisis.
A Useful Resource
The site serves as a trusted resource for all Ugandan entrepreneurs seeking business information and relevant training courses.The site includes four resourceful sections:
- Insights for my Business where entrepreneurs can find information on current policies, regulations and industry trends amidst the pandemic;
- Growing My Skills which provides SMEs with access training opportunities with corresponding testimonials, and video animation tips aimed at increasing their capacity development;
- How We Can Help which is centered around Stanbic Bank’s content and the measures it takes to support entrepreneurs including the tools they use to support them; and
- Voices of Entrepreneurs created as a response to highlight topics often overlooked with catering to underserved markets, such as women entrepreneurs.
Content was developed based on the target market’s needs, by analysing popular content, but also through understanding what entrepreneurs are looking for. The covid-19 business info hub conducted a survey to understand SMEs preferences for content and communication. It found that training opportunities and financing sources are considered the most useful content. This survey also highlighted some discrepancies in content preferences by gender. For example, while females prefer testimonials on training alumni, males are poised towards more videos and animations on tips to grow entrepreneurial skills.
Finally, 28% of respondents have accessed training or finance through the Covid-19 Business Info Hub, this shows how the site is meeting the gap between access to training, development and finance to entrepreneurs.
Check out content examples from the Covid-19 Business Info Hub
Raising Awareness
With over 53,600 website views and 38,380 visitors since inception, Facebook and Instagram profiles were also launched to further disseminate information through paid advertising. When the COVID-19 Business Info Hub was launched in 2020 it had zero followers, and its social media presence grown to over 9,350 followers and users had reposted over 8,400,000 times by 2022. The online community is thriving, with over 224,900 engagements, where SMEs reacted, commented, asked questions, and interacted with the content.
Visit the Covid-19 Business Info Hub
Key Learnings
A few key learnings from the launch of the platform in 2020 to early 2022 include:
- Videos and animations are essential for engaging with SMEs. Out of the top three most engaged Facebook posts, two were video animations including tips for their business and testimonials from other entrepreneurs.
- Facebook has been the most successful platform in engaging with entrepreneurs, however, other platforms and search engines have supported in organically increasing outreach. Following trends and developing content in tandem has led to an increase in search engine referrals, which shows the value of the platform in providing much-needed support for Ugandan entrepreneurs.
- Women need to be specifically targeted to reach gender parity. On average, women’s visitors account for 39% of total visitors. In order to support women entrepreneurs through their additional challenges and increase gender parity, it is critical to create content specifically targeting women entpreneurs. Moreover, when creating targeted promotions, we have seen a decrease in bounce rates and improvement in time spent per page, showing that the website content resonates with the audience and meets their needs.
- Website views and visitors are closely correlated to the release and promotion of new pieces. Weekly traffic analyses demonstrate that it is vital to publish new materials and advertise as often as possible to drive visits to the portal and keep up to date with trends.
- Partners are critical in bringing new perspectives and content development. Most viewed pieces are those referring to Stanbic Bank. Moreover, the bank is crucial in increasing content distribution and expanding outreach via WhatsApp and their databases.
Stanbic Bank introduces the Compassionate Leadership Public Engagement Series in partnership with ConsumerCentriX
Stanbic Bank introduces the Compassionate Leadership Public Engagement Series in partnership with ConsumerCentriX
“Compassion is an intention that does not necessarily change your actions; instead, it changes the way you conduct your actions.”- The Mind of the Leader, Harvard Business Review (HBR) Press, 2018
In light of the tremendous challenges we have all faced over the last 18 months, Stanbic Bank is pleased to have the opportunity to introduce the Compassionate Leadership Public Engagement Series in partnership with ConsumerCentriX. The idea behind the series, which will consist of three webinars, is that while challenges and suffering are unavoidable, resilience is possible through compassion. Businesses and those they support (both as employees and as customers) can thrive via compassionate leadership.
During the second wave of the pandemic, Uganda faced unanticipated and heartbreaking realities, and nearly everyone was directly affected by COVID-19. As the country now works toward vaccinating the population, the recently lifted 42-day lockdown, while helping save lives, has clearly had an impact on the resurgence of the economy. Other effects have been felt across the board, whether related to health, education, or mental health and wellbeing – or beyond.
Stanbic Bank has felt these impacts since the start of the pandemic and made the critical decision to act with compassion toward its employees and its customers early on. It has always been the bank’s mission to be a customer-centric organisation, in words and in deeds. SBU’s leader, Anne Juuko, found herself playing the roles of mother and big sister in addition to her responsibilities as Chief Executive Officer in response to the new realities of the pandemic. Executive management introduced supportive measures aimed at safeguarding the wellbeing of employees; for example, the bank invested in free COVID-19 testing for all employees at a time when tests are unaffordable for many individuals, and the bank invested in a well-equipped sickbay where infected employees receive treatment in a safe environment until out of danger. In addition to health-related concerns, the bank also focused on financial hardship brought about by the pandemic. Many Stanbic Bank employees were and continue to support multiple dependents beyond their immediate children and household members with the uptick in unemployment. The bank, in another act of compassionate leadership, extended financial COVID-19 relief of UGX500,000 to each staff member.
As the pandemic slowed businesses and put individual workers out of work, thousands of SBU’s retail and business customers were worried about how they would repay their loans with the bank. In response to this, the bank restructured a loan book worth over UGX900billion and suspended interest payment on loans to thousands of small businesses in multiple sectors. The bank also focused on relationship management, reaching out to customers through multiple lines of communication to encourage and share useful information to help customers stay afloat.
Unfortunately, this pandemic is far from over, both around the world and in Uganda, but we are not powerless to work towards a better future for ourselves, our businesses, our communities, and our loved ones. As leaders, we carry responsibility to continue to advocate for a better and stronger economy, adequate healthcare, and fairer vaccine distribution. Just as importantly, we can find strength to sustain ourselves through our commitment to universal virtues like compassion.
The Compassionate Leadership Public Engagement Series, which will be launched on November 4th and run for 6months, will feature discussions with top leaders from key sectors such as banking, healthcare, and small business in Uganda. Join us as we share practical strategies and tools to help business owners lead with compassion, fostering better working environments and leading to stronger business outcomes. We look forward to engaging with you on this exciting series!
African Women Rising Initiative
African Women Rising Initiative
African Women Rising Initiative
Women entrepreneurs in Sub-Saharan Africa face a myriad of challenges in operating and growing their businesses. The challenges begin early, as women in the region often have lower secondary education levels and less professional experience in the formal sector. When starting a business, women are less likely to have a mentor or role model and often have a greater need to access a capacity building, supportive networks, and market information than their male counterparts.
As it stands today, financial services in the region are generally not designed to be gender inclusive. Most financial intermediaries (FIs) require fixed collateral to secure a business loan. This requirement presents an immediate barrier to women entrepreneurs as laws and social norms in many Sub-Saharan markets restrict women’s rights to own property. As a result, many women struggle to grow their businesses because they cannot meet the collateral requirements.
In cooperation with the International Project Consult (IPC) and the African Management Institute (AMI), ConsumerCentriX was selected by the European Investment Bank (EIB) to support the African Women Rising Initiative (AWRI)*. This will be achieved by focusing on the demand side by empowering women entrepreneurs through capacity building, mentoring, and networking activities and on the supply side by supporting the FIs in designing, establishing, and actively promoting financial services better tailored to women entrepreneurs’ needs.
As part of the technical advisory work, the Consortium will ensure that partner FIs build their capacity to conduct market research and develop business cases to design, market, and evaluate gender-inclusive solutions. Simultaneously, the Consortium will increase FIs’ ability to provide meaningful training and mentoring opportunities to women entrepreneurs.
Phase 1 June 2020-February 2021:
The Consortium conducted a mapping exercise of all countries in Sub-Saharan Africa to understand the baseline of women’s financial and economic inclusion, opportunities, and entrepreneurial activities in the region. Based on an overall conducive environment and gaps in women’s financial inclusion and entrepreneurship, the Consortium recommended countries for project implementation. These countries have varying percentages of formal small- and medium-enterprises (SMEs) that are women-led or -owned and a strong potential for more with existing conducive regulatory and social environments and/or the opportunity to leverage digital channels to deepen financial inclusion and women’s economic empowerment. To identify potential partner in these countries, the Consortium reached out to EIB partner institutions aiming to gather insights into each FI’s existing focus on women as a target segment, desire to serve women entrepreneurs, and capacity to absorb the technical assistance.
Phase 2 March 2021-April 2023
For the project’s implementation phase, EIB will select four countries and a combination of commercial banks and microfinance institutions, to be part of the program.
AWRI will focus on both the market maker and banking on change perspectives – the market maker perspective ensures women have the capacity to access financing, and the banking on change perspective ensures FIs have the capacity to serve them well in a way that meets their unique needs and preferences.
The three-year technical advisory program will start with a need assessment of the FIs, which will be followed by market research in each country, resulting in the design and launch of a value proposition for women entrepreneurs addressing both their financial and non-financial needs. FIs will be close collaborators throughout the project, culminating in a handover phase, contributing to the program’s sustainability and long-term impact.
* The technical assistance operation is financed under the Cotonou Investment Facility. ConcumerCentriX takes full responsibility for the contents of this Publication. The opinions expressed do not necessarily reflect the view of the European Union or of the European Investment Bank.
Winners of SME Response Clinic Business Awards Announced
Press Release - For Immediate Release
Kigali, Rwanda - 30 April 2021
Access to Finance Rwanda, ConsumerCentriX, and Partners Announce Winners of SME Response Clinic Business Awards
- Three diverse Rwandan businesses win inaugural SME Response Clinic Business Awards with Rwf 1,000,000 prize
- Winners selected from 1,200 nominations across the country
- Five runners-up awarded 6-month business skills course
Access to Finance Rwanda and ConsumerCentriX today announced the winners of the inaugural SME Response Clinic Business Awards following the Twiteze Imbere campaign to recognise the role of small businesses in Rwanda’s road to recovery from the COVID-19 pandemic.
Through the campaign, the general public nominated their favourite small businesses, giving their nominees the chance to win an SME Response Clinic Business Award. The competition featured three categories: women-owned businesses, start-up or innovative businesses, and established businesses. Rwandans made online nominations via the SME Response Clinic website and over the phone.
The three winning small businesses and five runners-up were selected from among 30 shortlisted companies after careful and thorough deliberation. Access to Finance Rwanda and ConsumerCentriX are pleased to announce that the winners and runners-up are:
- Women-owned business category:
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- Winner: Kurema Kureba Kwiga, a public-arts social enterprise located in Kigali
- Runner-up: Kicirwanda, an art and craft store based in Kigali
- Startup/Innovative business category:
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- Winner: HADI Constructions, a construction consulting firm based in Nyagatare District
- Runners-up: Bhiku Bakery from Rwamagana District and Johnson’s Bakery from Kicukiro District
- Established business category:
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- Winner: Umucyo Company, a liquid soap manufacturer based in Kirehe District
- Runners-up: Blessed Garden, a female-owned guest house based in Kayonza District, and Crema, a coffee shop located in Musanze District
The awards come as a result of the SME Response Clinic campaign ‘Twiteze Imbere’ (Let’s Move Forward Together), which celebrated the resilience of small businesses and recognised their contribution to Rwanda’s economic recovery. The SME Response Clinic is a platform developed by Access to Finance Rwanda and ConsumerCentriX in collaboration with the Private Sector Federation, the Association of Microfinance Institutions in Rwanda, African Management Institute, New Faces New Voices Rwanda, and Rwanda Bankers’ Association.
“Congratulations to the winners and runners-up of the SME Response Clinic Business Awards. In just a few weeks, we received 1,200 nominations from across the country. We were pleased to see great diversity among the nominated small businesses, enthusiasm from their customers, and the impact they are having in their communities on our journey of COVID-19 recovery,” said Jean Bosco Iyacu, Country Director, Access to Finance Rwanda.
“We are grateful to everyone who took part in the Twiteze Imbere campaign, partner institutions as well as media partners who helped us spread the word. It’s rewarding to see the SME Response Clinic reaching small businesses in every corner of this country and we will continue to support them in these difficult times and beyond,” he added.
“I am honoured and excited to be one of the winners of the SME Response Clinic Business Awards. This award recognises the important role of the creative industry in the economy and the prize money will support my business to grow. Thank you to the SME Response Clinic and its partners for organising this campaign and for looking out for small businesses,” said Judith Kaine, Director of Kurema Kureba Kwiga, one of the winning businesses.
The winner in each category receives a cash prize of Rwf 1,000,000 to invest in their business as well as expert advisory services. Runners-up will be sponsored to participate in the African Management Institute‘s Survive to Thrive programme where they will learn how to navigate business challenges and network with other entrepreneurs in Rwanda and across Africa.
About the SME Response Clinic
In May 2020, Access to Finance Rwanda (AFR) partnered with ConsumerCentriX to launch the SME Response Clinic – a platform that supports entrepreneurs in Rwanda struggling in the face of the COVID-19 pandemic. The SME Response Clinic provides access to training, industry insights, and financial management advice to entrepreneurs in Rwanda struggling to adjust to the economic realities of COVID-19. Access the platform at smeresponse.clinic
About Access to Finance Rwanda
AFR began its operations in 2010 with the core objective of stimulating the development of the financial sector in Rwanda. AFR’s intention is to remove the systemic barriers that hinder access to financial services by putting low-income people particularly the rural poor and women at the centre of its interventions. AFR supports the development and provision of financial services including savings, credit, insurance, payments, and remittances. Learn more at afr.rw.
About ConsumerCentriX
ConsumerCentriX is a strategy consulting firm that works with financial service providers and policymakers on translating consumer insights into market strategies and policies to reach the un/underserved. Our mission is to develop scalable solutions that are based on deep insights into the lives, needs, and constraints of un/underserved people in emerging markets to improve their livelihoods and create opportunities for economic growth.
Media Contact
For any enquiries, write to Nadege Nzeyimana, AFR Communications Consultant, at nadege@afr.rw.
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Meet the Winners
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
IN THE NEWS | Uruhare rwa SME Response Clinic mu kuzahura ubucuruzi bwazahajwe n’ingaruka za Covid-19
Uruhare rwa SME Response Clinic mu kuzahura ubucuruzi bwazahajwe n’ingaruka za Covid-19
Umuyobozi w’Ishyirahamwe ry’Ibigo by’Imari iciriritse Bikorera mu Rwanda (AMIR), Nkuranga Aimable, yavuze ko ihuriro SME Response Clinic riri kugira uruhare rukomeye mu kuzahura ubukungu bw’Igihugu. Ubu washyigikira ikigo cy’ubucuruzi buto ukagiha amahirwe yo kwegukana ibihembo byatanzwe n’iri huriro.
SME Response Clinic ni urubuga rwatangijwe hagamijwe kujya rukusanyirizwaho amakuru n’ubujyanama ku icungamari, imisoro, imikoranire na banki n’aho abucuruzi bakura ibishoro muri iki gihe cya Covid-19.
Rufasha abanyarwanda benshi bari mu bikorwa by’ubucuruzi kandi amakuru yose agatangwa mu Kinyarwanda n’Icyongereza.
Hashize umwaka ihuriro rya SME Response Clinic ritangiye mu Rwanda. Iri huriro ryavutse mu gihe Igihugu cyari gihanganye n’ingaruka z’icyorezo cya Covid-19, aho ibigo bito n’ibiciriritse byahuye n’ihungabana ry’ubukungu ritabyoroheye.
Umuyobozi w’Ishyirahamwe ry’Ibigo by’Imari Iciriritse bikorera mu Rwanda (AMIR) rikaba rinabarizwa muri iri huriro, Nkuranga Aimable, yavuze ko iri huriro rihugura ba rwiyemezamirimo b’ibigo bito ndetse n’ibiri kwiyubaka mu gucunga amafaranga akoreshwa mu bucuruzi.
ConsumerCentriX is a proud to partner of the SME Response Clinic with Access to Finance Rwanda and Rwanda Private Sector Federation
SME Response Clinic Launches Campaign to Recognise the Role of Small Businesses in Rwanda’s COVID-19 Recovery
Press Release - For Immediate Release
Kigali, Rwanda - 18 March 2021
SME Response Clinic Launches Campaign to Recognise the Role of Small Businesses in Rwanda’s COVID-19 Recovery
A version of this Press Release was originally posted on the SME Response Clinic
The SME Response Clinic, a platform powered by Access to Finance Rwanda and ConsumerCentriX in collaboration with the Private Sector Federation, the Association of Microfinance Institutions in Rwanda, African Management Institute, New Faces New Voices Rwanda, and Rwanda Bankers’ Association, has today launched a campaign to recognise and celebrate the role of small businesses in Rwanda’s road to recovery from the COVID-19 pandemic. The SME Response Clinic is a platform launched in 2020 to support small and medium-sized enterprises to overcome challenges brought about by COVID-19 through resources and learning opportunities.
The three-week campaign is called ‘Twiteze Imbere’ (Let’s Move Forward Together) and will share stories of small business resilience, encourage entrepreneurs and business owners to utilise SME Response Clinic resources, and celebrate exceptional businesses through the inaugural SME Response Clinic Business Awards.
Over the course of the campaign, the general public and other business owners will be invited to nominate their favourite small businesses for a SME Response Clinic Business Award. Nominations are open in the categories of women-owned businesses, start-up or innovative businesses, and established businesses. The winner in each category will receive a cash prize of one million Rwandan francs to invest in their business as well as expert advisory services. Nominations are open from 18 March until 2 April 2021. Selected runners-up will be sponsored to participate in the African Management Institute’s Survive to Thrive programme. Through this programme, business owners will be equipped with the skills, tools, and strategies to navigate challenges and thrive in difficult times, and network with other entrepreneurs in Rwanda and across Africa.
“Small businesses are the backbone of Rwanda’s economy and employ the vast majority of people across the country. The ‘Twiteze Imbere’ campaign celebrates this and recognises their contribution to Rwanda’s recovery from the pandemic. I encourage all Rwandans to nominate their favourite small business for the SME Response Clinic Business Awards as a great way to show support for local business and the role they play in our day-to-day lives,” said Jean Bosco Iyacu, Country Director, Access to Finance Rwanda.
“We’re delighted to launch this campaign to celebrate the tremendous resilience of entrepreneurs in Rwanda. The SME Response Clinic Business Awards are one way we hope to honor and further support the small businesses that have been pillars of the communities during the COVID-19 pandemic,” said Anna Gincherman, Partner, ConsumerCentriX.
Learn more about the campaign and nominate your favourite small business at www.smeresponse.clinic/awards or by calling 0781024420.
About the SME Response Clinic
In May 2020, Access to Finance Rwanda (AFR) partnered with ConsumerCentriX to launch the SME Response Clinic – a platform that supports entrepreneurs in Rwanda struggling in the face of the COVID-19 pandemic. The SME Response Clinic provides access to training, industry insights, and financial management advice to entrepreneurs in Rwanda struggling to adjust to the economic realities of COVID-19. Access the platform at smeresponse.clinic
About Access to Finance Rwanda
AFR began its operations in 2010 with the core objective of stimulating the development of the financial sector in Rwanda. AFR’s intention is to remove the systemic barriers that hinder access to financial services by putting low-income people particularly the rural poor and women at the centre of its interventions. AFR supports the development and provision of financial services including savings, credit, insurance, payments, and remittances. Learn more at afr.rw.
Media Contact
For any enquiries or more information, write to musa.kacheche@consumercentrix.ch or reach out to Emile Ndayambaje, AFR Communications Manager, at emile@afr.rw.
eLearning and Online Solutions for SME Finance Best Practices
REQUEST FOR PROPOSAL (RFP)
eLearning and Online Solutions for SME Finance Best Practices
DATE: 07 August 2020
SUBMISSION DEADLINE: 21 August 2020
____________________________________________________________________________
CCX is seeking experienced companies who have the didactical and technical expertise to convert/transform our existing training materials related to SME Finance into eLearning content without compromising the outcome of adult learning of our in-person approach. As a result, we expect a learning design concept with a selected blended learning approach and a suggested platform that combines digital desktop and mobile channels. The deadline for submitting questions is August 14 and the deadline for proposal submission is August 21, 2020.
COMPANY BACKGROUND
ConsumerCentriX (CCX) is a consulting firm headquartered in Switzerland that focuses on translating human-centered market research and industry expertise into actionable strategic insights. We work with financial institutions, financial regulators, and service providers in emerging markets to support the un- and underserved.
SCOPE OF THE WORK
Objective
The objective of this project is to transform our existing training curricula on SME Finance best practices from a classroom focused approach into digital, online learning courses. As a result, we expect a learning platform that combines digital desktop and mobile channels with a selected blended learning approach where intermediate sessions are facilitated by human interaction, peer reviews, or similar.
Audience
Our courses are designed to train Business Bankers, Loan Officers, Credit Risk Analysts, Account Managers, Branch Managers from Microfinance Institutions, and Commercial Banks interested in serving the SME segment.
Courses and approach
Our existing face-to-face, in-person training needs to be transformed into digital/online content. Currently, our training approach has two components: 1) Group training sessions for up to 20-30 participants of similar job profiles followed by 2) On-the-job coaching sessions for smaller groups up to 4-5 participants to ensure learning by practicing with real cases in the local context.
The fundamental blocks of our SME Finance best practices course is structured into 4 modules. Content is approximately 350-400 PowerPoint slides with the theoretical content, 30 handouts to reinforce learning, 20 individual and group exercises, role-plays, tests, and quizzes adapted for in-person training. Brainstorming and experiences sharing are fundamental in our approach.
The 4 modules to be transformed as part of this RFP are:
- Customer Relationship Management– Placing the customer at the center, understanding their needs, and adapting the financial and non-financial offering to customer’s needs. This module is composed of 4 delivery sessions.
- Business Analysis– The 4 sessions of this module focus on teaching how to collect financial data from the business and the household and how to analyze the repayment capacity of the business owner
- Risk Assessment & Credit Approval Process- This module has 3 sessions focusing on financial risk assessment based on risk appetite and credit process adapted to each financial provider.
- Loan Portfolio Management and Monitoring- The 3 sessions in this module focus on tools and reports that will allow the financial institutions to have an overview of their lending portfolio, tools to quickly react in case of arrears, and to constantly foster a good relationship with their customers.
NB: In our face to face training approach, the 4 blocks are in 8 days or 48 hours. The on the job coaching last 3 full weeks.
Outcome
We are seeking proposals from experienced companies who have the didactical and technical expertise to convert/transform the existing materials into eLearning content without compromising the outcome of adult learning of our in-person approach. Modules will be supported via web and mobile devices.
Our understanding of best practice blended learning core features is:
The e-Learning solution should align with the following 3 focus areas:
- Self-Paced Learning: We envision a situation where learning is self-paced, not limited in space and time. The learners would be able to charter their learning journey once the learning material is available on accessible web & mobile platforms/ digital solutions so that they can interact with it at their convenience and apply it on their day to day job.
- Community Learning: This form of learning is a key feature where the reduction of face to face interaction is replaced by dynamic chat platforms which allow learners to share experiences, upload photos and videos of their knowledge application as well as troubleshoot on issues within a community of practice.
- Analytics and Monitoring: The web and mobile solution should allow for intelligent analytics and customized reporting at the back end as well as the ability to push communication through email, short message service, and social media. Facilitators and instructors should be able to monitor and interact with users through tools, alerts, and reporting.
Deliverables
We expect the following deliverables as part of the proposal:
- A concept to transform the current materials showing which training components should be delivered under which format. (video, webinars, animations, workshops, etc.), including the learning design approach and the creation of materials in different formats. The storyboard will be developed iteratively between CCX and the company.
- Suggest the most adequate e-learning platform running in a web and mobile solution, preferably an existing platform managed by a third party that can host this training.
PROPOSAL CONTENT
- Company qualifications and experience: Provide short company description and qualifications to address the scope of this assignment, including client references for past projects.
- Technical approach, including the understanding of the assignment, e-learning design approach, and e-learning platform solution options.
- Financial Proposal: Provide a clear cost structure for the e-learning design, cost per delivery format, and a separate budget for the suggested platform, including set up cost and maintenance costs.
TIMELINE AND SCHEDULE OF EVENTS
Questions regarding this RFP may be addressed to alba.herrera@consumercentrix.ch. All questions must be received no later than August 14, 2020, 12:00 pm CET. Please include in the e-mail subject line “Questions: RFP: E-Learning_CCX”.
Submission should be addressed to alba.herrera@consumercentrix.ch. The assignment will begin on September 1st, 2020.
TERMS AND CONDITIONS
- All responses must be received before or on the date and time indicated above to be considered.
- CCX reserves the right to accept or reject any proposal or cancel the solicitation process at any time and shall have no liability to the proposing organizations submitting proposals for such rejection or cancellation of the request for proposals.
- CCX reserves the right to accept all or part of the proposal when the award is provided.
- All information provided by CCX in this RFP is offered in good faith. Individual items are subject to change at any time, and all bidders will be provided with notification of any changes. CCX is not responsible or liable for any use of the information submitted by bidders or for any claims asserted therefrom.
- CCX reserves the right to require any bidder to enter into a nondisclosure agreement.
- The bidders are solely obligated to pay for any costs, of any kind whatsoever, which may be incurred by bidder or any third parties, in connection with the response. All responses and supporting documentation shall become the property of CCX, subject to claims of confidentiality in respect of the response and supporting documentation, which has been marked confidential by the bidder.
- Bidders are required to identify and disclose any actual or potential conflict of interest.