Sustain and Grow is a social innovation and talent development program managed by The Human Safety Net (THSN) and Generali that creates inclusive insurance products for underprivileged entrepreneurs and their families in Servia and Germany by leveraging Generali Group’s rich knowledge and resources in the insurance field. The CCX team assisted THSN in facilitating and managing the program by implementing human-centered design, utilizing agile project management tools, and developing the business and social use case fo the program. Our hands-on experience in social innovation has provided fundamental support and expertise in designing social insurance and non-financial services.