WSME Segmentation Report, Framework And Toolkit
This Toolkit, which accompanies the Women-owned/led Small and Medium Enterprise(WSME) Segmentation Report, provides a step-by-step guide, enabling local financial intermediaries to develop customized lending and financial products that align with the specific needs of each WSME segment, funders to assess risk and allocate funding to support high-potential WSMEs, and business support organizations (BSOs) to design tailored programs that address challenges specific to each segment. This practical resource includes guides and downloadable tools across six robust steps: to scan the enabling environment surrounding WSMEs, conduct WSME customer segmentation and market analysis, assess the demand among WSMEs for financial and non-financial services, design financial and non-financial products and services, and quantify the market opportunity and business case.
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Developing a Global Segmentation Framework and Toolkit for Women-Led/Owned SMEs.
Facilitating greater capital flow to women-led businesses is crucial for fostering economic growth and empowerment. Despite increasing awareness of the gaps women SMEs (WSMEs) face in access to capital and banking, the supply-side response has not been intentional in targeting segments of WSMEs with unique products and services and altering their processes to serve them better. While the social and economic benefits are clear, policy and private sector priorities have not consistently aligned around supporting WSMEs in an effective manner. ConsumerCentriX, with the support of the Women Entrepreneurs Finance Initiative (We-Fi), Argidius Foundation, and the Dutch Good Growth Fund (Triple Jump), is developing a WSME Segmentation Framework and Toolkit to address this gap. The framework and toolkit aim to transform how financial sector stakeholders understand and serve women entrepreneurs and business owners.
Current market segmentation practices for WSMEs are largely supply-driven, focusing primarily on business size and gender split. This narrow approach of segmenting SME markets by business size and overlaying a definition of women enterprises fails to address the critical dimensions that define her and her business. Financial sector stakeholders need a nuanced segmentation to tailor their support and services in a way that effectively supports different profiles of WSMEs to grow.
Based on primary findings from literature reviews and stakeholder interviews conducted in phase one of the project, it became evident that existing frameworks are insufficient at addressing the unique circumstances of women SMEs. While some frameworks include personal and psychological dimensions, none offer a comprehensive view that provides for critical factors like household responsibilities and dependents. This highlighted the need for a new, holistic approach that considers the full spectrum of influences on women entrepreneurs, including the environment in which she operate and how supportive or restrictive elements like social and gender norms and legislation are.
The WSME Segmentation Framework and Toolkit developed through this project leverages a gender-inclusive approach to segmenting WSMEs: by beginning with her as an entrepreneur or business owner, separating her from her business, and placing her and her business in the environment where she operates. These factors determine the growth path that her business is on, whether low/no growth, steady growth, or high growth/venture.
Through quantitative and qualitative research with WSMEs in Pakistan, Uganda, and Colombia, CCX will be able to determine which factors about her as a person, her business and the enabling environment are deemed the strongest determinants of which growth path she ends up on. From there, CCX will define segments and profiles using the factors. Marrying that insight with learnings from research on the supply-side, the final Global Segmentation Framework will illustrate not only the descriptors/dynamics and financial/non-financial needs per segment but also the supply-side response to target each segment and where the gaps are.
Ultimately, the goal of the WSME Global Segmentation Framework and Toolkit is to provide financial sector stakeholders with the tools and insights needed to offer more targeted and practical support to women entrepreneurs.
ConsumerCentriX and Bangladesh Bank Launch the Women's Financial Inclusion Data Dashboard
ConsumerCentriX and Bangladesh Bank co-hosted the launch event of the Women’s Financial Inclusion Data Dashboard, which had been developed in collaboration with the Financial Alliance for Women.
The event was inaugurated by Mr. Md. Abul Bashar, Executive Director of Bangladesh Bank, and saw the participation of over 100 stakeholders from Bangladesh’s financial services sector, including financial service providers, regulators, and development finance institutions.
In a keynote address, the Deputy Governor of Bangladesh Bank, Md. Habibur Rahman, PhD highlighted the importance of the the WFID dashboard’s vital role in facilitating informed policy-making and driving large-scale, impactful financial industry initiatives to enhance women’s financial inclusion in Bangladesh. Following the keynote, Mr Mofiz Uddin Ahmed, Additional Secretary from the Finance Division, Ministry of Finance, stressed the critical contribution of the microfinance sector to reaching women, especially in rural areas.
Shahana Ferdousi of the National Financial Inclusion Strategy Administrative Unit at Bangladesh Bank, István Szepesy, and David Taylor of ConsumerCentriX presented the content and key features of the dashboard.
The WFI Data Dashboard is designed to represent the landscape of women’s financial inclusion in Bangladesh utilizing data collected by BangladeshBank, which has been publicly available but fragmented in multiple independent data sources and files. The dashboard now collects and combines all relevant information in one place with easy-to-navigate functionality.
The formal launch was followed by a panel discussion titled “Sex-disaggregated Data to Promote Women’s Financial Inclusion in Bangladesh,” moderated by Anna Gincherman, partner at CCX. Snigdha Ali from the Bill & Melinda Gates Foundation, Azimuddin Biswas, Additional Secretary from the Finance Division, Ministry of Finance, Government of Bangladesh, and Humaira Azam, CEO of Trust Bank Limited, discussed how financial service providers and policymakers are using data to drive women’s financial inclusion efforts in Bangladesh.
We extend our deepest gratitude to Bangladesh Bank, our co-host, and all the participants who contributed to making the event a resounding success.
How has Covid-19 affected the Stanbic Business Incubator and How Does it Plan to Respond? Chief Executive Tony Otoa Explains
ConsumerCentriX works closely with Stanbic Bank Uganda on both the COVID-19 Business Info Hub and the Stanbic Business Incubator. This article originally appeared on the COVID-19 Business Info Hub.
How has Covid-19 affected the Stanbic Business Incubator and How Does it Plan to Respond? Chief Executive Tony Otoa Explains

Like all businesses, the Stanbic Business Incubator (SBIL) faced a slate of new challenges and obstacles stemming from the pandemic. To understand how the Stanbic Business Incubator navigated these challenges, we sat down with Tony Otoa, SBIL’s Chief Executive. Mr. Otoa provided us with an insider’s perspective on SBIL’s pandemic experience, lessons learned, and projections for Covid-19 recovery.
Mr. Otoa explained that the pandemic afforded SBIL one major lesson: a business must remain agile and adapt to the flow of the new normal. Covid-19 upended traditional business operations, relationships, and practices. Businesses that were unable to adjust and respond to the evolving environment suffered immensely while those that were flexible and adapted practices and operations as things changed flourished. For its part, the Stanbic Business Incubator changed its program development process and how it connects with its clients.
Because of the lockdown, explained Mr. Otoa, SBIL was unable to carry out in-person training, so the team switched to online platforms to complete its mandate of supporting Uganda’s business community. Like in businesses throughout the world, transitioning online heavily impacted how SBIL delivers its services and required a shift in its approach to client relations and communications. The upshot to these challenges was an increase in the number and geographic location of people reached. Pre-pandemic, class sizes were limited to what was allowed by regional training hubs, but the online platforms allowed SBIL to reach many people through the country.
Mr. Otoa believes that SBIL’s Covid-19 recovery started long before the lockdowns were lifted. Stanbic Business Incubator remains focused on supporting businesses to drive and achieve more. Their strategy is to assist businesses in accessing finance, accessing markets, and provide tracking to better understand how to support them better. More importantly, is how this support is delivered. Mr. Otoa stresses the need to blend approaches to best support businesses in the coming period. This means combining online and in-person training to best support their clients while blending business techniques from both the pre- and post-Covid period.
SBIL expects its new chapter to encapsulate the lessons learned from this pandemic period. Namely, the need for agility as they switched to new, online platforms, the new geographic regions and audiences they were able to reach as a result of their online shift and continuing the newly blended approach to continue supporting their clients. All told, Stanbic Business Incubator expects a strong recovery for themselves and for their clients as they step forward into this new period.
Interested in training opportunities with the Stanbic Business Incubator? Incubator Business Manager Sheila Agaba explains upcoming offerings
ConsumerCentriX works closely with Stanbic Bank Uganda on both the COVID-19 Business Info Hub and the Stanbic Business Incubator. This article originally appeared on the COVID-19 Business Info Hub.
Interested in training opportunities with the Stanbic Business Incubator? Incubator Business Manager Sheila Agaba explains upcoming offerings

- Sheila Agaba
Business Manager, Stanbic Business Incubator
The Covid-19 Business Info Hub recently sat down with Sheila Agaba, the Stanbic Business Incubator’s Business Manager to discuss the many training opportunities on offer to small and medium enterprises and aspiring entrepreneurs.
Ms. Agaba leads Stanbic Business Incubator Limited (SBIL)’s strategy, coordinates partnerships, and tracks SBIL’s impact. During her tenure, she has witnessed some of the pandemic’s major impacts on SBIL’s clients. She notes that small- and medium-sized enterprises (SMEs) struggled throughout the pandemic to access much-needed finance. Viewed as riskier investments by financial institutions, SMEs struggle to secure capital to develop their businesses. To address this challenge, SBIL has implemented various capacity-building trainings to help de-risk SMEs and improve their chances for access to credit.
The Enterprise Development Programs – which have been rebranded as the Stanbic Accelerator Program, Micro enterprise Development Program and Supplier Development Program. These will have both in-person and online sessions and include both a local and regional focus. These sessions specifically target SMEs at a more intermediate stage of their business journey, such as those that can provide annual turnover reports and other business information. The local program largely supports businesses with the know-how to access capital and markets in the Kampala region. They were shifted fully online when Covid-19 struck for safety reasons. The Micro Enterprise Development Program provides similar support but operates at a national level and targets micro enterprises with 1-2 staff and an average annual turnover of 5M shillings.
SBIL’s Supplier Development Program is largely geared toward those in the oil and gas industry. This program supports SMEs aiming to qualify as suppliers to larger companies engaged in drilling and other work across the Albertine region. The program supports SMEs to get registered to the national supplier database if not yet registered. This program will support linkages for the beneficiaries to the existing players in the oil camps in order for them to supply companies in drilling and oil and gas construction. This will be conducted with support from local oil companies in the industry. In addition, personal finance modules help SMEs with the necessary principals to arrange both personal and business financing. Similarly, SBIL arranges masterclasses post the trainings for alumni which are information-sharing sessions for about several topics relevant to business growth.
SBIL’s program Implementation relies on financial support from Stanbic Bank, local and international partners This funding helps SBIL to deliver on the key pillars of access to capital and market for SMEs. These programs facilitate SMEs develop new product lines, obtain new contracts, and expand into new markets and geographical regions. One of SBIL’s major partners is the German Agency for International Cooperation (GIZ), which focuses on job creation specifically for women and youth. Their target is to create employment for nine hundred people annually through the GIZ partnership. The French Embassy in Uganda is another donor that focuses on supporting SMEs especially youth and women in agroecology and ecotourism. Similarly, the African Development Bank (AfDB) has partnered with SBIL through Petroleum Authority Uganda (PAU) to facilitate and train Business Development Services (BDS) to over 200 SMEs in various sectors along the EACOP route districts – a Ugandan area where the oil and gas pipeline will pass before entering Tanzania. All told, these partnerships have yielded a significant increase in SMEs’ access to funding. 27% of unbanked SMEs engaged in the programs have opened accounts with Stanbic Bank while 15% have begun access credit from Stanbic Bank. 35% have improved their tax compliance – allowing access to more markets and proving an early victory for SBIL’s international partners.
With pandemic lockdowns coming to an end, Stanbic Business Incubator is now looking to the future and how it can keep serving the business community. Ms. Agaba notes that the company is looking forward to expanding partnership opportunities while prioritizing sustainability.
Business Training During the Pandemic: Experiences, Lessons and Recommendations from the Stanbic Business Incubator Limited
ConsumerCentriX works closely with Stanbic Bank Uganda on both the COVID-19 Business Info Hub and the Stanbic Business Incubator. This article originally appeared on the COVID-19 Business Info Hub.
As the pandemic enters its third year, governments and the private sector reflect on the lessons learned from COVID-19. The last two years have yielded extensive data on how external shocks and crisis response can affect the business community.
Stanbic Business Incubator Limited (SBIL) has played a key role in supporting small- and medium-sized enterprises (SMEs) in Uganda, guiding many businesses through the pandemic’s perpetual twists and turns while helping them to make sense of the information overflow. To benefit from these lessons, the COVID-19 Business Info Hub will highlight SBIL’s experience throughout the pandemic in an effort to benefit the Ugandan business community.
Founded in 2018 and operating under Stanbic Uganda Holdings Limited, the Stanbic Business Incubator Limited runs capacity building and entrepreneurship development programs for SMEs. In 2021 alone, SBIL managed to train over 700 business owners from various sectors and more than 4500 entrepreneurs across Uganda. Drawing from SBIL’s experience in training SMEs through the pandemic, this series will focus on the experience of the Incubator’s experts and training staff through interviews and first-hand discussions. Our readers can expect insight into different topics, including:
- A high-level overview of SBIL’s impact, responses, and opportunities for SMEs as they navigate the pandemic
- An exploration of SBIL’s partnerships and upcoming programs helps to outline what it prioritizes for members of the business development workshop.
- Reflecting on 2021’s selection of training programs, Incubator staff discuss the experience of the program’s exiting alumni so businesses can learn from their peers
- First-hand interviews with alumni and non-members help to better understand SMEs biggest needs while sharing frontline experience as they navigate the pandemic
Over the next five articles, we’ll help SMEs understand the unfolding business environment with experience from SBIL’s practitioners, managers and businessowners. Readers are likely to find business insights that will help in developing new strategies and tactics to maintain their business competitiveness while responding to the fast-changing conditions of an evolving pandemic.
Interested businessowners may be interested in SBIL’s upcoming schedule of master classes, training events, cohorts and partnership events. Similarly, readers may be interested in the Compassionate Leadership Webinar Series, which provides training through a slate of webinars. Updates on all these programs and more will be available on the COVID-19 Business Info Hub.
Ultimately, the coming series of articles provides opportunity for businesses to benefit from peer-learning and the guidance of an industry stalwart. We look forward to you joining us.
SME Response Clinic hosts webinar on Practical Solutions for Improving the Wellbeing of Women Entrepreneurs
A version of this article was originally posted on the SME Response Clinic
The SME Response Clinic held a webinar on practical solutions for improving the wellbeing of women entrepreneurs at Kigali Public Library on the 8th of December 2021. The webinar was part of the Building Back Healthier Series that was launched with a talk show on KT Radio on the 18thof October 2021 and followed another webcast on practical strategies to deal with stress held in November. The series is organized in partnership with the Geruka Healing Centre.
The objective of the webinar was to inform, inspire, and share knowledge and skills that businesswomen can use to better their wellbeing when dealing with day-to-day stresses of running a business while managing other responsibilities. In addition, the webinar dove into practical techniques for increasing psychological safety and productivity and how to optimize the workplace especially for women entrepreneurs.
The webinar featured a mental health expert, Adelite Mukamana, M.Sc., with two active businesswomen, Scovia Umutoni and Amina Umhoza. Mme. Mukamana started the session with a fantastic example to help the audience have an in-depth appreciation of mental health and wellbeing:
Our mind is like an engine of any car. No matter how good-looking the car might seem on the outside, without the engine, it wouldn’t start. The car can only move when the engine is working in full force. Think about your mental health and wellbeing like that. When something is wrong with your car engine, you look for a mechanic. The moment you feel that your mental health or wellbeing is struggling, look for professional help.”
Scovia’s Experience:
Scovia Umutoni is Founder of KGL Flour Limited, an agribusiness factory that produces maize flour – locally known as Kawunga – and animal feed. Before the pandemic, she was employed elsewhere, but she lost her job like many others when the pandemic hit. Undeterred, she decided to invest her savings to create her own business.
While exciting, it proved to be a very challenging time because once she started her business operations, Rwanda went into lockdown, putting everything on hold.
By the time lockdown was over, while many businesses were back up and running, Scovia’s target market including schools and hotels were still not operational. She started to feel frustrated and uncertain about the future. Scovia thought quickly and decided to change her approach, targeting the Democratic Republic of Congo (DRC). She has been serving customers in DRC since then, and as Rwanda has begun to recover, she has started to deliver her products locally.
Scovia believes that women entrepreneurs often face specific challenges based on the fact they are women. When she ordered a corn flour machine to start her business from a local businessman, Scovia struggled to get the machine in the agreed-upon two week period. It took engaging male friends to visit the provider with her for Scovia to get the machine two weeks later than promised. Scovia is certain that had she been a male entrepreneur, she would not have had to resort to engaging friends to help her. This is just one example of common obstacles faced by women entrepreneurs, many of whom were also disproportionately affected by COVID-19.
During the pandemic, Scovia took a step back to reflect on her businesses and to think of new strategies to improve operations. Recognizing the importance of her own wellbeing, she took a number of actions to improve her mental health, including listening to music. Her business life is not without challenges – she still faces challenges like being a woman in a male-dominated industry and travel restrictions due to the ongoing pandemic – but she doesn’t intend to stop. Scovia has learned that challenges will always exist, and what is important is to look for solutions to deal with them.
Amina’s Experience:
Amina Umuhoza is Founder and CEO of SAYE – DUKATAZE LTD, which aims to fight unintended pregnancies in young Rwandan women due to menstruation stigma. Her company provides young women with reproductive health information, menstrual hygiene management, and economic empowerment by selling products produced by young women through technology and community engagement.
The COVID-19 pandemic dramatically changed SAYE’s operations, and like many other businesses, the company took its business online during lockdowns. This major shift in operations led Amina and her colleagues to question whether they would attain their goals, and Amina had to work hard to balance competing priorities. For instance, the company had to use profits planned for investment to instead pay employee salaries to ensure proper staffing and employee satisfaction. Choices like these have allowed Amina to ensure SAYE continues delivering on its business and social objectives throughout the challenges of the pandemic.
Like Scovia, Amina also faces challenges unique to being a woman entrepreneur. A key example is negative comments from others, including social media bullying. It is not uncommon for Amina to receive questions about plans to marry when she posts about new products or partnerships. She believes that these comments come from cultural beliefs about the role of women, but things have started to change as the government has been educating Rwandans on the role of a woman in societal, family, and personal development.
The hardest part of responding to the COVID-19 pandemic for Amina was to ensure she was strong and resilient for herself as well as for her co-workers and employees. Amina used the lockdown as productively as possible to ensure a positive mindset, reflecting on herself and catching up on important paperwork. This cheered her up, and that feeling encouraged her to reach out to co-workers through virtual platforms. Amina also managed to take care of action items she had postponed or put off pre-pandemic, which provided SAYE with new opportunities after lockdown.
Building Back Healthier:
Scovia and Amina seek to thrive as businesswomen, but this is not always easy. Both receive negative comments based on stereotypes nearly every day; for example, the idea that as women entrepreneurs they can only be successful if they are married. Adelite Mukamana disagrees with this stereotype. “We often hear that the development of women depends on a man. Scovia and Amina are true examples that a businesswoman can run her business smoothly and shine through all circumstances, and we hope they are good examples to our fellow women in the Rwandan society,” she says.
Both entrepreneurs agreed on one fact – one chooses her or his own mentality, and a positive sense of wellbeing is key to carrying on in the face of adversity. Adelite Mukamana agrees. “We act how we think, and we decide how to think,” she says.
Women entrepreneurs are typically challenged by balancing work and home life. Amina believes that marrying to a partner who supports you and who understands your vision is a crucial element for a success as a businesswoman. Mme Adelite Mukamana, both an expert in her field and a mother, advised businesswomen to not be afraid of having families since a woman is a human being that is capable of carrying out multiple tasks. She advised women to launch businesses regardless of their family lives if they’re confident they can do it. She also pointed out that men shouldn’t be threatened by women’s economic empowerment and their partners’ success but instead focus on growing together.
Visit the SME Response Clinic for tips for entrepreneurs to support their mental health and wellbeing. We also invite you to keep an eye on our social media platforms for entrepreneurs’ stories on how their businesses are prioritizing mental health and wellbeing, as part of responding to the COVID-19 pandemic challenges. You can find us on YouTube,Facebook, Twitter, and LinkedIn. Submission
Celebrating Women Entrepreneurs this March with the SME Response Clinic – Insights from Women Entrepreneurs and Leaders
A version of this article was originally posted on the SME Response Clinic
As we continue to celebrate March, the women’s history month, the SME Response Clinic is pleased to share with you a recap of some of the highlights from our engagements with women entrepreneurs and leaders in Rwanda over the past two years. Women entrepreneurs play a vital role in developing Rwanda’s entrepreneurship ecosystem and make a tremendous contribution to the nation’s economy. Join us in celebrating women entrepreneurs this month and throughout the year!
Here are some of the highlights:
Webinar on “Practical Solutions for Improving the Wellbeing of Women Entrepreneurs”
On 8 December 2021, the SME Response Clinic, in partnership with Geruka Healing Center, held a webinar featuring women entrepreneurs at the Kigali Public Library as part of the Building Back Healthier series. The webinar’s objective was to inform, inspire and share knowledge and skills that businesswomen can use to better their wellbeing as they deal with their day-to-day business activities while managing other responsibilities. The webinar featured a mental health expert, Adelite Mukamana and two businesswomen, Scovia Umutoni and Amina Umuhoza.
Interview with Her Excellency Dr Monique Nsanzabaganwa, former Deputy Governor of National Bank of Rwanda and current Deputy Chairperson of the African Union Commission
In July 2020, the SME Response Clinic interviewed Her Excellency Dr. Monique Nsanzabaganwa to understand the barriers women face in accessing information to help them better manage their businesses. During the interview, H.E. Dr. Monique emphasized the importance of not just making information available online but also mobilizing women to access that knowledge with a personal touch.
Watch the video to learn more
Learn about AMI’s Business Survival Bootcamp from Justine Ntaganda, owner of La Cornicle Hotel Rubavu and Nyabihu
Justine Ntanganda, a businesswoman who co-owns La Cornicle Hotel operating in Rubavu and Nyabihu districts, attended a Business Survival Bootcamp training organized by the SME Response Clinic in partnership with the African Management Institute. Ms. Ntanganda shared with the SME Response Clinic more about what she learned.
Watch the video to learn more
To learn more about AMI training offers in Rwanda, visit: Africa Management Institute
Celebrating Women's Entrepreneurship in Rwanda

Celebrating Women’s Entrepreneurship in Rwanda
A version of this article was originally posted on the SME Response Clinic
Women entrepreneurs represent the fastest-growing segment of entrepreneurs globally, and Rwanda is no exception. According to the 2020 FinScope Gender Report, women lead about 52% of micro, small, and medium enterprises (MSMEs) in Rwanda (or about 420,0000 businesses). Through these businesses, women entrepreneurs are significant contributors to GDP growth and create jobs critical to people’s livelihoods in their communities and the country at large.
At the SME Response Clinic, we value women entrepreneurs’ role in Rwanda’s economic and social development. Since our launch in May 2020, we have developed content, hosted webinars, and conducted targeted marketing activities to better reach women entrepreneurs and support them in business growth despite tough times.
This month, we will focus our efforts on celebrating the role played by women entrepreneurs in developing the entrepreneurship ecosystem in Rwanda. We will highlight some of the exceptional women entrepreneurs we have encountered so you can learn from their experiences or maybe find a new business to try out!
Join us this month as we celebrate – and reach out to us to share the name of a women-led business you know and love at musa.kacheche@consumercentrix.ch!
Gender Equality and Women’s Economic Empowerment Mapping Tool: Spotlighting Opportunities for Impact in Sub-Saharan Africa
Sub-Saharan Africa is the only region in the world where women make up the majority of entrepreneurs. But, delve a little deeper and you will find that women face steep social and economic barriers to growing their businesses. While access to finance is the key constraint, they are also much more likely to be hindered due to household responsibilities and are less likely to have the market skills to advance their businesses. Removing these barriers could unleash a huge opportunity for women entrepreneurs and boost economic growth in the region.
The European Investment Bank (or EIB) launched the African Women Rising Initiative (AWRI) to support women’s economic empowerment in Sub-Saharan Africa by identifying effective environments for growth, increasing access to finance, and supporting women entrepreneurs in selected countries. The AWRI aims to strengthen women-led or -owned businesses through designing holistic, market-oriented programs, bolstering business skills, and developing gender intelligent financial services.
As a first step for the AWRI, ConsumerCentriX (CCX), as part of the Consortium with German-based technical advisory group IPC and African Management Institute (AMI), set out to identify the strongest opportunities for impacting women entrepreneurs in Africa. CCX conducted a comprehensive mapping exercise that assessed the current state of financial inclusion for women, women’s entrepreneurship and empowerment initiatives, as well as innovations in financial technology, and digital banking. Based on this exercise, the team identified countries in the region that have substantial gaps in gender equality and women’s economic empowerment, however, their macro and social environments could enable a financial sector intervention that fosters progress.
Mapping Methodology
Women entrepreneurs are not evenly distributed across Sub-Saharan Africa. The region is made up of 48 countries at varying stages of development and some places offer a more conducive environment for women entrepreneurs to grow their businesses with the support of formal financial services. In order to better understand women’s financial and economic inclusion opportunities, we created a scoring system based on 65 publicly available indicators from sources such as the Global Findex[1]. Not all countries in Sub-Saharan Africa were surveyed by the Findex which limited the comparable data, but in many cases, other indicators were able to be substituted from other sources like the World Bank, International Monetary Fund, the Organization for Economic Co-operation and Development, Economist Intelligence Unit, as well as Citibank and Mastercard data that illustrate macroeconomic, demographic, political-regulatory, and socioeconomic dynamics within each country. Additional sector-specific datasets contributed a broader understanding of the stage of development and inclusiveness of the financial sector. We then ranked each country according to their stage of development as indicated by the gross national income (GNI) per capita and compared them based on the indicators.
The indicators were categorized into four overarching themes that tested each country’s receptivity to potential financial inclusion efforts based on their legal or socio-cultural constraints and women’s access to finance. The categories included:
- Enabling Environment: Provided a snapshot of each country’s development stage by assessing the general economic and demographic environment through indicators like conflict, debt, GNI per capita and GDP, and population characteristics;
- Women’s Inclusion and Human Capital: Assessed women’s socio-economic position including factors that influence their productivity and opportunity to build capital;
- Women’s Entrepreneurship: Analyzed the ease of doing business in each country and women’s typical role within the small and medium-sized enterprise (SME) sector; and
- Financial Sector: Focused on the availability of financial services through different channels, the regulatory environment, and the sector’s inclusivity and capacity to serve entrepreneurs with financing.
Ultimately, the CCX team created an effective tool that swiftly facilitates benchmarking of countries in Africa (and beyond) for our work on impact consulting in women’s financial inclusion and entrepreneurship support. Additionally, the tool includes permanent links to the respective databases utilized for the mapping exercise.
Results
During the mapping exercise, 19 countries were immediately omitted from the selection process based on insurmountable obstacles to a long-term technical assistance engagement like extensive violent conflict and significant debt distress. Countries with extremely small populations were also not carried onto the shortlist due to their lack of scalability and potential impact.

In order to narrow the playing field even further, we categorized countries in Sub-Saharan Africa into five groups based on their development stage. Each country was ranked according to threshold criteria against peer countries within each group. Countries were excluded from consideration if the socio-economic challenges or gender gaps they were facing could not be realistically addressed with financial inclusion or women’s economic empowerment initiatives. To advance to the next round, countries needed to score 60-70% on average across all indicators when compared to the top country within each group.
Countries that met the threshold had significant room for improvement in women’s entrepreneurship and inclusivity in the formal financial sector that could be addressed by the areas intended for the AWRI technical assistance, namely empowering women entrepreneurs and creating gender-intelligent and innovative SME financing solutions. In other words: these countries indicated a substantial potential for growth compared to their best-in-class African peers, while also presenting a sufficiently conducive environment for impact through the AWRI support.
Based on this scoring system, a shortlist of 16 countries qualified including Benin, Burkina Faso, Democratic Republic of Congo, Cameroon, Côte d’Ivoire, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mozambique, Nigeria, Rwanda, Senegal, and Uganda.
EIB selected Côte d’Ivoire, Rwanda, Senegal, and Uganda were selected as the four finalists. These countries have healthy percentages of SMEs t
hat are women-led or -owned, have financial institutions with existing relationships with EIB that are interested in better serving women entrepreneurs, show strong potential for growth with existing conducive regulatory and social environments and/or the opportunity to leverage digital channels to deepen financial inclusion and women’s economic empowerment.
Below is brief overview of the four finalist countries:
- Côte d’Ivoire is the business hub of French-speaking West Africa with strong prevalence of private business and self-employment with an established financial sector, fast-growing microfinance activity and strong digital uptake;
- Rwanda has high women’s labor force participation (84%) and a supportive public sector, a national financial inclusion strategy and investment climate which offers strong opportunities for digitization;
- Senegal is a majority Muslim country that has a relatively high degree of gender equality in early-stage entrepreneurship, with a high share of female entrepreneurship and strong remittances which could serve as a source of funding for women business owners; and
- Uganda is an attractive market for business investment given its stable economy, large market, and the size of its labor force with a financial inclusion strategy that is generally supportive of women’s economic activities.
The mapping exercise was successful in identifying countries in the region that are more favorable to women’s economic inclusion and empowerment and serves as a useful tool for understanding country contexts in the financial sector in other regions throughout the world.
Women in Sub-Saharan Africa face universal constraints as entrepreneurs and EIB’s AWRI program will now support organizations that can increase women’s financial inclusion by developing quality programs involving access to finance, training and other non-financial services to support woman entrepreneurs’ growth.
[1] The Global Findex is a publicly available data set on how adults save, borrow, make payments and manage risk that is published every three years by the World Bank. Data is collected in partnership with over 140 economies through nationally representative surveys.










