Photographer; Financial Administrative Officer; Consultant; Local Advisor

Photographer/Videographer (Part-time) - Uganda

Photographer/Videographer – Uganda (part-time)

Scope of work

CCX is seeking a creative Photographer/Videographer to support with content development for Covid-19 Business Info Hub and SBU CCX partnership

 

Background

ConsumerCentriX places a high value on the quality of photography used to support its corporate brand. As a company focused on consumer centricity, we prioritize shots with people in them wherever possible to put an effective “human face” on our work. Additionally, we prefer capturing subjects in landscapes and actions that provide insights about their everyday lives.

To provide much-needed information and solutions for Ugandan entrepreneurs struggling with the pandemic’s economic impacts, Stanbic Bank has partnered with ConsumerCentriX on the Covid-19 Business Info Hub.

This website will provide entrepreneurs advice on financial management to overcome economic slowdown and insights into new developments across industries.  Employing over 2.5 million people, small and medium enterprises (SMEs) are the critical driver of growth for Uganda’s economy. However, as the COVID 19 pandemic unfolds, the SME sector faces reduced business activity and financial security due to disruptions to the supply chain, travel restrictions, and changing work environments.

The Covid-19 Business Info Hub will become a centralized platform for Stanbic to communicate responsive efforts with the SME segment and enterprise clients in Uganda. However, the site’s vision is to become a trusted resource for all entrepreneurs in Uganda, looking for industry insights and relevant virtual training sessions.

 

Scope of Work

The Photographer will provide CCX the following main activities:

  • At least a hundred raw photos of each client. Each photoshoot should include a diverse range of perspectives and capture different actions
  • Shoot a range of b-roll shots of clients in action so a video editor can easily piece together a sequence of wide, medium, and close ups. Videos must be shot in at least 1080p.

 

Deliverables

The photographer will be required to submit to CCX:

  • All raw photo files and video files

 

Requirements

In order to be considered for the selection process, candidates are required to:

  • Submit the list of equipment that will be used. Only photographers will full-frame professional cameras will be considered.
  • Submit a photography portfolio
  • Submit hourly rate

 

Availability Requirement:

  • Eligible candidates should be based in Kampala, Uganda
  • Photographs must be sent at least 5 days after each shoot.

 

Please your submit proposal and/or question to ana.singh@consumercentrix.ch


Photographer; Financial Administrative Officer; Consultant; Local Advisor

Content Consultant (Part-time) - Uganda

Content Consultant (Part-time)- Uganda

 To provide support to the  Covid-19 Business Info Hub 

 

Background

ConsumerCentriX is seeking an energetic Content Consultant to join the team for an initial period of six months to support with the content development.

ConsumerCentriX is a consulting firm based in Switzerland that focuses on translating human-centered market research and industry expertise into strategic insight that is actionable. We work with financial regulators and service providers in emerging markets to support the un- and underserved.

To provide much-needed information and solutions for Ugandan entrepreneurs struggling with the pandemic's economic impacts, Stanbic Bank has partnered with ConsumerCentriX on the Covid-19 Business Info Hub.  This website will provide entrepreneurs advice on financial management to overcome economic slowdown and insights into new developments across industries.

The Covid-19 Business Info Hub will become a centralized platform for Stanbic to communicate responsive efforts with the SME segment and enterprise clients in Uganda. However, the site's vision is to become a trusted resource for all entrepreneurs in Uganda, looking for industry insights and relevant virtual training sessions.

Scope of Work

The consultant will provide CCX the following main activities:

  • Support with the Covid-19 Business Info Hub content: source content from newspapers, conferences, events, and other SME related public fora for the site. Help with topical research as requested by CCX
  • Conduct interviews (and effectively transcribe) with SME owners and Business Incubator graduates to produce content for the Hub
  • Translation of content from English to Luganda
  • Voice over animations in English and Luganda
  • Coordinating the African Management Institute (AMI) Survive to Thrive program training (Call clients and confirm attendance, coordinate kickoff meetings and training). Currently, the program has 23 Stanbic Bank clients.
  • Support the training program for Enterprise Banking with the Learning and Development Department at Stanbic Bank as requested by the project director

Deliverables

The consultant will submit routine reports to the project director (as required by CCX SOW policy) and keep all relevant CCX staff abreast with continuing work assignments   

Requirements

Qualified candidates will have the following:

  • Fluency in Luganda and English (for translation)
  • Good redaction skills in Luganda and English (support with content development)
  • Analytical and research skills
  • Multitasking and communication skills
  • Living in Kampala

 

Availability Requirement

Successful candidates will be hired initially as part-time (11 days per month)

Please email your application to ana.singh@consumercentrix.ch


Supporting Women Entrepreneurs

The Stanbic Business Incubator enables women entrepreneurs to reach their full potential as business owners

By Ana Singh, Communications & Marketing Manager at ConsumerCentriX
 ConsumerCentriX works closely with Stanbic Bank Uganda on both the COVID-19 Business Info Hub and the Stanbic Business Incubator. This article originally appeared on the COVID-19 Business Info Hub.

Through business development services, training, networking events, and mentoring, the Stanbic Business Incubator offers an enabling ecosystem for entrepreneurs to protect and grow their businesses. The incubator also provides participants with opportunities to engage with subject matter experts and access markets and finance. By joining the Stanbic Business Incubator, women entrepreneurs can take advantage of opportunities that they may have not otherwise had.

Hudah Tamale is no stranger to pivoting. When she began her business in 2015, she thought she could make money selling cakes. To attract new customers, she started offering herbal teas as a marketing strategy. However, she soon found herself becoming more excited over her tea products. After recognizing where her true passion lay, she shifted her business strategy and started focusing entirely on selling tea.

When the COVID-19 lockdown began, Tamale found herself needing to pivot her business, Nash Royal Tea, again. With social distancing measures in place, she needed to rely more heavily on digital marketing strategies. Luckily, she had already learned many of the skills that she would need through the Stanbic Business Incubator.

Today, she has a digital marketing strategy incorporated into her business plans and maintains an active online presence that has helped her through the pandemic. For women entrepreneurs struggling, she stresses the importance of digitizing. “If you don’t have an online presence right now, you are almost nonexistent in business right now,” she warned.

Women entrepreneurs in Uganda and worldwide have had to face a rapidly changing business environment while still taking care of their children full-time once the schools closed. Even in regular times, women entrepreneurs face well-documented barriers that prevent them from reaching their full potential. Men are more likely to have the right information, training, and guidance to inform their dealings with financial institutions and plan effectively for their businesses in the long-term.

Through business development services, training, networking events, and mentoring, the Stanbic Business Incubator offers an enabling ecosystem for entrepreneurs to protect and grow their businesses. The incubator also provides participants with opportunities to engage with subject matter experts and access markets and finance. By joining the Stanbic Business Incubator, women entrepreneurs can take advantage of opportunities that they may have not otherwise had.

“Women entrepreneurs are a great resource to this country from our training we have come to realize that women play a very vital role in how enterprises are run and how enterprises are actually sustained over a long period of time. Our commitment to the support of women especially the women entrepreneurs is one that we cannot deviate from. We have for a long time decided to have a quota set for women entrepreneurs to be able to see them participate and enjoy the benefits of our training program. our commitment, therefore, is not a one-off intervention. Many women have been part of this whole story especially after the realization that the lockdown or COVID was going to impact many businesses for a long time. We’re certain that we can be very much in partnership with a lot of women entrepreneurs to scale them to further their dreams.”  said Tony Otoa, Executive Director, Stanbic Business Incubator Limited.

Meet Rachel Lubega

When she heard about the incubator from a friend, Rachel Lubega had already co-owned her corporate event business, Quality Management Services LTD, for 18 years. However, despite the longevity of her business, she believed she still had room to grow. “I felt excited because I love learning, getting training, and gaining new skills,” she said.

As part of the training, she joined a cohort of service providers that included some of her competitors. Through networking and personal bonding, she began to see her competition as potential business partner. “We even were able to get business together. It was great having to create that kind of relationship with our competitors,” she added.

Not only was she able to create business opportunities through networking, but she became more adept at auditing, bookkeeping, and digital marketing. To the benefit of her business, she transferred many of these new skills she was learning to her employees.

Like Tamale, Lubega found particular value in the seminars on digital marketing. “At the time, we had the website, but it wasn’t very active. But now I know the importance of having an active website.” She added that implementing digital strategies and maintaining a web presence has made a beneficial difference for her business during the pandemic.

As businesses across Uganda adjust to the “new normal”, so has the Stanbic Business Incubator. “We have had to rethink our program, going away from the typical classroom lecture mode into online tutorials and lectures,” said Otoa in a recent interview. He added that the shift made entrepreneurs hopeful because of a shared need for information on financial management, governance, and other issues critical to business survival in an economic downturn.

Participants are still able to network at the Incubator even though the classes are online.

“They introduce themselves at the start of every session and are given provision to state what each of their businesses is about, share experiences, and share their contact information with other participants,” said Nadia Ayaa, Program Coordinator, Stanbic Business Incubator Limited.

The switch from a classroom setting to online tutorials also creates more flexibility for women entrepreneurs, who often balance household responsibilities and business ventures. Instead of going to a classroom, they can access the training at the comfort of their home or office.

For more information about the Stanbic Business Incubator Limited, please call
0312 226 700


Women Entrepreneurs

How the SME Response Clinic addresses gender information asymmetries

By Ana Singh, Communication & Marketing Manager at ConsumerCentriX and Ida Ingabire, Secretariat at New Faces, New Voices Rwanda

Investing in women’s entrepreneurship is good for business and essential for socio-economic growth. Women are more likely than men to invest a higher proportion of their income back into their families and communities; yet, most women-owned businesses across Africa remain stagnant at the micro-level, unable to grow.

The reasons holding them back are well-documented. First, women are less likely to access sufficient financing to grow their businesses, greatly hindered by challenges due to information asymmetries that put them at a distinct disadvantage to their male counterparts. In comparison, men are more likely to have access to the right information, training, and guidance to inform their dealings with financial institutions and plan effectively for their businesses in the long-term.

During “business as usual,” information asymmetry makes it challenging for women entrepreneurs to keep up. During a global pandemic, when updates related to financial products or services and government measures are issued multiple times a day, the information gaps can become even more unbalanced – leaving women entrepreneurs even further behind.

In late March, our team recognized the hardship that all entrepreneurs were facing when finding the right COVID19-related information for their businesses. After noticing there was no centralized platform that housed all the crucial updates happening across Rwanda’s private and public sectors, the SME Response Clinic platform was launched to address this gap and support entrepreneurs with relevant information. ConsumerCentriX, in partnership with Access to Finance Rwanda and the Private Sector Federation of Rwanda, created the website.

After reviewing data of the SME Response Clinic platform’s performance from the first few weeks, the team immediately recognized a gender problem when it came to web traffic. Only 30 percent of all visitors were women. Read this article to learn how we closed the gap. Only 30 percent of all visitors were women. Through further examination and analysis, it became apparent that the gender gap in web traffic was a symptom of the gender-neutral content and promotion of the platform on social media.

 

Recognizing a Problem 

As a new platform beginning with zero followers, we relied heavily on an aggressive social media strategy. We launched a Twitter campaign and regularly targeted users on Facebook who exhibited entrepreneurial behavior and interests.

However, this social outreach strategy was not reaching women. For Twitter, a look into the data revealed that a staggering 93 percent of accounts using the campaign’s hashtag were men. While the gender gap on Facebook wasn’t as stark, men were still 73 percent more likely to see an advertisement and 80 percent more likely to engage with the content.

Two possible explanations shed light on our limited initial success in reaching women entrepreneurs in Rwanda. First, women in Rwanda are less likely to have access to phones with the internet and are less likely to be digitally literate than their male counterparts. Web traffic data indicates that roughly 80 percent of the SME Clinic website’s visitors access content through a mobile phone – putting women at a clear disadvantage.

The second barrier was the content itself as there was no particular gender lens in our early articles and videos. Instead, by producing only gender-neutral content, we were exacerbating the existing information asymmetries. We knew that we had to urgently switch up our strategy to reach women entrepreneurs with the right information to support their businesses throughout the economic downturn.

Mobilizing women entrepreneurs to access the right information for their businesses

In this video, Dr. Monique Nsanzabaganwa, Deputy Governor of National Bank of Rwanda and Chairperson of New Faces, New Voices Rwanda, and Ida Ingabire, Secretariat of New Faces New Voices Rwanda, explain the barriers women face when accessing information for their businesses and how SME Response Clinic can bridge that gap.

Developing Content through Partnerships

To create more compelling and meaningful content for women entrepreneurs, the SME Response Clinic partnered with New Faces New Voices Rwanda. From their own experience engaging with women entrepreneurs, New Faces New Voices emphasized the importance of making information available online and the necessity of mobilizing women to access the knowledge through a personal touch.

Though the partnership with New Faces New Voices, the SME Response Clinic delivered new content specifically for women entrepreneurs. Once finalized, we promoted on Facebook, specifically targeting women users who exhibited entrepreneurial interests.

However, to be seen as a platform that women could trust required a more involved personal touch. We decided to produce a Facebook event specifically for women entrepreneurs. The event allowed women entrepreneurs to ask high-level government officials, including Dr. Monique Nsanzabaganwa, a Deputy Governor of the National Bank of Rwanda, and private sector leaders about new government measures in place to support their business survival and growth.

While previous events hosted by the SME Response Clinic were held in English, the decision was made to have the conversation in Kinyarwanda at New Faces New Voices’ recommendation. By using the native dialect of Rwanda, there was a shared goal to make the event more accessible for women entrepreneurs, particularly those at the micro-level.

To increase attendance, New Faces New Voices reached out directly to their member through phone calls, bulk SMS, email and WhatsApp group messages. This outreach effort then turned into technical assistance support during the event, as staff helped users who were having issues accessing the live stream video. In the end, the panelists’ star power and the hard work of the organizers paid off. Even though only women received promotions for the event, the total number of users who viewed the live session outnumbered the turnout of our previous events on Facebook Live.

 

Final Thoughts

The event’s success meant that for the first time since the launch of the website, we were able to achieve gender parity in our weekly visitors. In the weeks and months following the event, we have learned that we can continue to achieve parity in weekly visitors if we publish content and produce events specifically for women. If we do not publish this targeted content, the gender gap returns without fail.  While this overall shift in strategy requires more work and depends on successful external partnerships, women entrepreneurs’ benefits are too significant to ignore. In the coming months, the SME Response Clinic will continue to engage women entrepreneurs with events and relevant content for their businesses.


Non-financial Services Were Instrumental in Growing Patricia Mwangi's Business

 

Patricia Mwangi is the Managing Director of Little Africa, a client of KCB Bank in Kenya and a member of its Biashara Club. Patricia talks about how the bank’s financial services and non-financial services including training, networking and international trade opportunities delivered through the Biashara Club have been instrumental in growing her business. This video was filmed, edited, and produced by ConsumerCentiX for IFC and FMO


How Wanjiru Mbugua turned her side hustle into a thriving business

Watch and listen to Wanjiru share her experience of participating in the KCB Women in Business training program and how it helped her transform her side hustle into a thriving business. This video was filmed, edited, and produced by ConsumerCentriX for IFC and FMO


KCB Bank

KCB Bank: Focusing on Women SMEs and non-financial services is a win-win for all

 

KCB Bank in Kenya explains how its tailored approach to the Women Small and Medium Enterprise (WSME) market – a combination of financial services and non-financial services including training, networking, and international trade opportunities – is delivering bottom-line benefits to both the bank and the WSMEs it serves.  ConsumerCentriX produced this video for IFC and FMO as part of a larger publication on the benefits of integrating NFS into a women-focused SME banking proposition


Women-led SMEs

PUBLICATION | Non-Financial Services: The Key to Unlocking the Growth Potential of Women-led Small and Medium Enterprises for Banks

Non-Financial Services: The Key to Unlocking the Growth Potential of Women-led Small and Medium Enterprises for Banks

DOWNLOAD REPORT

Women-led small and medium enterprises (WSMEs) represent a great opportunity to banks: women own 34 percent of private businesses globally, including almost six million formal SMEs in the developing world. Yet WSMEs’ enormous potential remains largely untapped due to systemic barriers facing women-led enterprises globally.  Providing nonfinancial services (NFS) alongside finance is an effective means for financial institutions to tap into the enormous potential of women-led enterprises.

In collaboration with IFC and FMO, ConsumerCentriX is proud to announce the release of the publication “Non-Financial Services: The Key to Unlocking the Growth Potential of Women-led Small and Medium Enterprises for Banks.”

Based on newly minted research, this publication examines the benefits to banks of integrating NFS that can help mitigate these barriers into a women-focused SME banking proposition. As part of the study, ConsumerCentriX surveyed 34 banks worldwide on their approach to and measurement of nonfinancial services, with a focus on their offerings to businesses owned by women.

KCB Bank: Focusing on Women SMEs and non-financial services is a win-win for all

Non-financial services were instrumental in growing Patricia Mwangi’s business in Kenya

NFS from her bank helped Wanjiru Mbugua turn a side hustle into a thriving business

Intensive analysis of five SME banking models, in addition to the survey results, previously published case studies, and other resources, found that well-integrated NFS offers for WSMEs yield positive return on investment (ROI) within one to two years. This is demonstrated through four key metrics: increased interest income; share of wallet, which includes cross-sell, deposit volume and fee income, including fees charged for NFS participation; loyalty; and reduced risk.

The publication also identifies four best practices in design and execution of WSME-focused NFS, which banks looking to capitalize on this opportunity can follow:

  1. Tailor the proposition to the needs and profiles of different customer segments
  2. Provide an integrated, one-stop experience for financial and non-financial services
  3. Build institutional alignment to drive results
  4. Integrate measurement into program design and delivery

Alongside Cathleen Tobin, ConsumerCentrix’s Anna Gincherman and Benedikt Wahler served as primary authors to the report. Their efforts were supported by the broader ConsumerCentriX team, including Istvan Szepesy and Dora Solymos for data analytics and Ana Singh for video production and report design. “We hope that key insights from the report will encourage banks to expand their value propositions for women enterprises and invest in strengthening NFS ecosystems for WSMEs,” said Gincherman.


SME Finance

eLearning and Online Solutions for SME Finance Best Practices

REQUEST FOR PROPOSAL (RFP)

eLearning and Online Solutions for SME Finance Best Practices

DATE: 07 August 2020

SUBMISSION DEADLINE: 21 August 2020

____________________________________________________________________________

CCX is seeking experienced companies who have the didactical and technical expertise to convert/transform our existing training materials related to SME Finance into eLearning content without compromising the outcome of adult learning of our in-person approach.  As a result, we expect a learning design concept with a selected blended learning approach and a suggested platform that combines digital desktop and mobile channels.  The deadline for submitting questions is August 14 and the deadline for proposal submission is August 21, 2020.

 

COMPANY BACKGROUND

ConsumerCentriX (CCX) is a consulting firm headquartered in Switzerland that focuses on translating human-centered market research and industry expertise into actionable strategic insights. We work with financial institutions, financial regulators, and service providers in emerging markets to support the un- and underserved.

 

SCOPE OF THE WORK

Objective

The objective of this project is to transform our existing training curricula on SME Finance best practices from a classroom focused approach into digital, online learning courses. As a result, we expect a learning platform that combines digital desktop and mobile channels with a selected blended learning approach where intermediate sessions are facilitated by human interaction, peer reviews, or similar.

Audience

Our courses are designed to train Business Bankers, Loan Officers, Credit Risk Analysts, Account Managers, Branch Managers from Microfinance Institutions, and Commercial Banks interested in serving the SME segment.

Courses and approach

Our existing face-to-face, in-person training needs to be transformed into digital/online content.  Currently, our training approach has two components:  1) Group training sessions for up to  20-30 participants of similar job profiles followed by 2) On-the-job coaching sessions for smaller groups up to  4-5 participants to ensure learning by practicing with real cases in the local context.

The fundamental blocks of our SME Finance best practices course is structured into 4 modules. Content is approximately 350-400 PowerPoint slides with the theoretical content, 30 handouts to reinforce learning, 20 individual and group exercises, role-plays, tests, and quizzes adapted for in-person training. Brainstorming and experiences sharing are fundamental in our approach.

The 4 modules to be transformed as part of this RFP are:

  1. Customer Relationship Management– Placing the customer at the center, understanding their needs, and adapting the financial and non-financial offering to customer’s needs. This module is composed of 4 delivery sessions.
  2. Business Analysis– The 4 sessions of this module focus on teaching how to collect financial data from the business and the household and how to analyze the repayment capacity of the business owner
  3. Risk Assessment & Credit Approval Process- This module has 3 sessions focusing on financial risk assessment based on risk appetite and credit process adapted to each financial provider.
  4. Loan Portfolio Management and Monitoring- The 3 sessions in this module focus on tools and reports that will allow the financial institutions to have an overview of their lending portfolio, tools to quickly react in case of arrears, and to constantly foster a good relationship with their customers.

NB: In our face to face training approach, the 4 blocks are in 8 days or 48 hours.  The on the job coaching last 3 full weeks.

Outcome

We are seeking proposals from experienced companies who have the didactical and technical expertise to convert/transform the existing materials into eLearning content without compromising the outcome of adult learning of our in-person approach.  Modules will be supported via web and mobile devices.

Our understanding of best practice blended learning core features is:

The e-Learning solution should align with the following 3 focus areas:

  • Self-Paced Learning: We envision a situation where learning is self-paced, not limited in space and time. The learners would be able to charter their learning journey once the learning material is available on accessible web & mobile platforms/ digital solutions so that they can interact with it at their convenience and apply it on their day to day job.
  • Community Learning: This form of learning is a key feature where the reduction of face to face interaction is replaced by dynamic chat platforms which allow learners to share experiences, upload photos and videos of their knowledge application as well as troubleshoot on issues within a community of practice.
  • Analytics and Monitoring: The web and mobile solution should allow for intelligent analytics and customized reporting at the back end as well as the ability to push communication through email, short message service, and social media. Facilitators and instructors should be able to monitor and interact with users through tools, alerts, and reporting.

Deliverables

We expect the following deliverables as part of the proposal:

  1. A concept to transform the current materials showing which training components should be delivered under which format. (video, webinars, animations, workshops, etc.), including the learning design approach and the creation of materials in different formats. The storyboard will be developed iteratively between CCX and the company.
  2. Suggest the most adequate e-learning platform running in a web and mobile solution, preferably an existing platform managed by a third party that can host this training.

PROPOSAL CONTENT

  1. Company qualifications and experience: Provide short company description and qualifications to address the scope of this assignment, including client references for past projects.
  2. Technical approach, including the understanding of the assignment, e-learning design approach, and e-learning platform solution options.
  3. Financial Proposal: Provide a clear cost structure for the e-learning design, cost per delivery format, and a separate budget for the suggested platform, including set up cost and maintenance costs.

 

TIMELINE AND SCHEDULE OF EVENTS 

Questions regarding this RFP may be addressed to  alba.herrera@consumercentrix.ch. All questions must be received no later than August 14, 2020, 12:00 pm CET. Please include in the e-mail subject line “Questions: RFP: E-Learning_CCX”.

Submission should be addressed to alba.herrera@consumercentrix.ch. The assignment will begin on September 1st, 2020.

 

TERMS AND CONDITIONS

  1. All responses must be received before or on the date and time indicated above to be considered.
  2. CCX reserves the right to accept or reject any proposal or cancel the solicitation process at any time and shall have no liability to the proposing organizations submitting proposals for such rejection or cancellation of the request for proposals.
  3. CCX reserves the right to accept all or part of the proposal when the award is provided.
  4. All information provided by CCX in this RFP is offered in good faith. Individual items are subject to change at any time, and all bidders will be provided with notification of any changes. CCX is not responsible or liable for any use of the information submitted by bidders or for any claims asserted therefrom.
  5. CCX reserves the right to require any bidder to enter into a nondisclosure agreement.
  6. The bidders are solely obligated to pay for any costs, of any kind whatsoever, which may be incurred by bidder or any third parties, in connection with the response. All responses and supporting documentation shall become the property of CCX, subject to claims of confidentiality in respect of the response and supporting documentation, which has been marked confidential by the bidder.
  7. Bidders are required to identify and disclose any actual or potential conflict of interest.


Photographer; Financial Administrative Officer; Consultant; Local Advisor

Local Resident Advisor (Rwanda)

Local Resident Advisor (Rwanda)

 

Position Description for Local Resident Advisor (Rwanda)

Mid-level, full-time consulting position with potential for full-time employment upon successful completion

Background

ConsumerCentriX is seeking an energetic Local Resident Advisor to join the team for a period of six months with the potential for full-time employment with a local partner in Rwanda upon successful completion.

ConsumerCentriX is a consulting firm based in Switzerland that focuses on translating human-centered market research and industry expertise into strategic insight that is actionable. We work with financial regulators and service providers in emerging markets to support the un- and underserved.

ConsumerCentriX is partnering with a leading bank in Rwanda to enhance the bank’s capacity to deliver a more holistic set of financial and non-financial services that better meet the needs of its SME customers. The project approach includes optimizing the operating model, expanding the provision of non-financial services, and leveraging data management platforms for improved product and service design and delivery. Given the effects of COVID-19, the team has identified a need for a Local Resident Advisor to support on a full-time basis.

Position Description

Based at the local partner’s location in Rwanda, the Local Resident Advisor will be the primary project manager for day-to-day activities under the guidance of the ConsumerCentriX Project Director and team. Responsibilities will include preparation of project documentation including workplans and background documentation, monitoring of project progress, and internal stakeholder management within the partner bank. The Local Resident Advisor will also be responsible for identifying, initiating, and successfully maintaining relationships with potential external strategic partners that could be beneficial for the project.

Requirements

Qualified candidates will have the following:

  • 7+ years of experience in a project management or business development function in a financial institution, corporation, or development organization
  • Bachelor’s degree in Economics, Finance, or the Social Sciences
  • Language proficiency in English and Kinyarwanda/French
  • Ability to manage multiple priorities/workstreams at once
  • Track record of initiating and maintaining partnerships with multiple stakeholders
  • Highly detail-oriented workstyle
  • Strong verbal and written communications skills

Qualified applicants should submit a current resume detailing relevant training and experience, together with the names and contact information of at least three professional references to jobs@consumercentrix.ch by August 10.